Forums.Counter-Strike.com | Counter-Strike Community Forums - View Single Post

Pete · 01-12-2008, 11:07 AM

Thank you for the understanding alife#4. =) He was referring to switching from one game like CSS to CS 1.6 instantly.

We waived the fee associated with the "game switching" feature as a courtesy. After this customer became belligerent we then removed this complementary feature, as we can at our discretion. This feature is not offered as a part of our normal services to any other customer. We made an exception for this customer, but after they became irate and unprofessional, we removed this complimentary feature. Some of the customer remarks were; "read the god damn ticket," "your word sucks and is not worth my time," and "you guys must be hireing the mentally challenge." We were also giving this customer other additional services for free such as charging $7 less than the typical price for their 14 slot public server, which approximated the cost of the "game switching" feature. The customer doesn't happen to mention that here. We spent a large amount of time working with this customer to satisfy their every need. Unfortunately, we were forced to remove them as a customer because of this. It's a shame that others is in person's clan no longer have access to a game server because of the unprofessional and inappropriate behavior of the account holder.

01-12-2008, 11:07 AM	#4 (permalink)
Pete Moderator Da Bomb Join Date: Oct 2006 Posts: 559	Re: Service blows Thank you for the understanding alife#4. =) He was referring to switching from one game like CSS to CS 1.6 instantly. We waived the fee associated with the "game switching" feature as a courtesy. After this customer became belligerent we then removed this complementary feature, as we can at our discretion. This feature is not offered as a part of our normal services to any other customer. We made an exception for this customer, but after they became irate and unprofessional, we removed this complimentary feature. Some of the customer remarks were; "read the god damn ticket," "your word sucks and is not worth my time," and "you guys must be hireing the mentally challenge." We were also giving this customer other additional services for free such as charging $7 less than the typical price for their 14 slot public server, which approximated the cost of the "game switching" feature. The customer doesn't happen to mention that here. We spent a large amount of time working with this customer to satisfy their every need. Unfortunately, we were forced to remove them as a customer because of this. It's a shame that others is in person's clan no longer have access to a game server because of the unprofessional and inappropriate behavior of the account holder.