I have to disagree with you Kat_Fish.
1. They obviously know how to install the game mods, because on my second server we asked them to install SRPG and DM. They installed it within minutes of my support ticket.
2. Their response seemed clear to me, maybe you're not understanding what they say very well.
3. If you're making configurations, make sure you not passing anything that says "/////DO NOT EDIT ANYTHING PAST HERE UNLESS YOU KNOW WHAT YOU'RE DOING\\\\\ " or something like that, because if you do, you will MOST LIKELY screw your server up.
4. Wow, your connection... it doesn't COMPLETELY deal with your internet speed/distance from the server. It also deals with any interferences with your server port. It also deals with your computer, whether your computer has been on for a long time or a short time; downloading lots of things or not downloading a lot of things; using a music player or not using a media player, etc.
5. Server Crashes: Maybe because of you configurations you've made to your addons, that WILL cause crashes. Some mods do not work well with each other. Such as RPG and DeathMatch. (why we installed SRPG to my server instead).
6. Control panel down: Uhm was this when the DOS Attack on ATT happened? If so there's your reason why. Plus it could be down for you if they're adding any mods to the Quick Mod List, (such as GG4 when that arrived for counter-strike.com), or again the reasons that cause your computer stress, causing it to slow down.
7. At least reinstalling servers on counter-strike.com doesn't take as long as some providers out there, some providers take a good 10minutes - 1 hr to reinstall while counter-strike.com only take 1-3 minutes to reinstall from my experiences.
8. Plus new servers WILL have some lag problems when they are first made, only for the first couple of days.
9. Continuous messing with addons and asking for help from the admins for the same exact problem may result in the same answer until you get it through.
<ARMF>